Booking Information

There are two ways you can book your Accommodation:

1.     Instant Booking (Listings in GREEN): This means you can book and pay all at once – in just minutes.

Instant Booking


2.     24-Hour Request (Listings in YELLOW): This means the accommodation provider will respond – within 24 hours - to your request to book, to avoid a double booking. 

24 Hour Request

(24 hour request means that this booking is on REQUEST only. The accommodation provider has 24 hours to respond with an ACCEPT or DECLINE. In most cases the accommodation provider will respond promptly. To speed the process, we will send an SMS/Text to the accommodation provider with the request . The Customer's card payment details are placed on pending.  Once the Booking Request is accepted by the accommodation provider, the correct amount will be securely debited from the customers card and a confirmation will immediately be forwarded to all parties (24/7). (If the customer has provided us with a mobile/cell number, we will also SMS the customer the response).

If the customer's Booking Request is not accepted within 24 hours, the customer will be notified by email & SMS (if mobile number is provided). The Customers card will not be debited. This will leave the customer free to choose alternative accommodation.)


We currently accept the following payment methods:

Credit Cards Mastercard, and Visa. For your security we do not store credit cards on our server. Your credit card payment will be processed by PayPal secure servers.

You do not have to have a PayPal account to pay by Credit Card. Simply complete the transaction process.

If you do have a PayPal account please login to select your payment method, eg: Direct from your Bank Account, PayPal Balance or by Credit Card.


You will be notified via email of the details of your transaction and booking details.


Please keep a copy and print your Booking Confirmation details and present at the reception of your accommodation.

Requirements upon Check-in:  We do not provide your credit card details to any accommodation provider and as such you may be required to provide a credit card imprint or equivalent at check-in to cover incidental charges.
The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, the accommodation provider may ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the accommodation provider.


Please check out our Privacy & Security and Terms & Conditions.